FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS
Reception & Arrival
Hotel guests may enter the property via the front entrance off Montauk Highway, leading directly to the lobby and valet check-in.
The back entrance off Newtown Road leads through The Terrace to the main hotel and valet check-in.
For a visual overview of both entrances and the property layout, please refer to the Hotel Map on the Getting Here page.
What time is check-in/check-out?
Standard check-in time is 4:00pm and standard check-out time is 12:00pm.
Is early check-in or late check-out available?
We’re pleased to offer early check-in or late check-out when possible; relevant fees may apply and are subject to availability. If your room is not ready upon arrival, we are happy to stow your luggage, and you are welcome to enjoy full use of the property and our dining outlets until your room is ready.
What are the front desk & lobby hours?
Open 24 hours daily for guest assistance.
Is smoking allowed on the property?
Smoking is not permitted inside the hotel; however, it is allowed in designated outdoor areas of the property.
Is wi-fi available? Is it free?
High-speed internet is available wirelessly across the property and is complimentary for all registered guests.
Can my luggage be stored at the hotel?
Yes, we can safely store your luggage during your stay.
Can you receive and hold my packages at the hotel?
Yes, we’re happy to receive and hold packages for guests. Kindly contact guestservices@canoeplace.com for more details & instructions.
Do you allow photo shoots?
Yes, photo shoots may be arranged through our Events team by email events@canoeplace.com.
Do you have a rewards program?
We don’t currently have a rewards program.
How can I contact the front desk or concierge?
You can email our Front Desk team at guestservices@canoeplace.com or by phone at 631-763-6300.
ROOMS & RESERVATIONS
Are there additional fees? Destination/Resort Fees?
Resort Fee
Canoe Place Signature Amenities: The little touches that make your stay exceptional. A Resort Fee of 6% of your total stay is charged to each room which provides amenities to help you unwind. Amenities include:
- Courtesy Vehicles for Transportation (seasonal): Available by request and will travel within a 6-mile radius of the hotel on a pickup/drop-off basis. Reservations are on a first-come, first-serve basis.
- Complimentary Valet Parking (seasonal)
- Fitness Classes (seasonal): Yoga is offered complimentary on the Event Lawn, please check in with the front desk for the schedule. Our Fitness Center is on the lower level, outfitted with state-of-the-art equipment, and open 24 hours a day. Access for guests is complimentary.
- Complimentary Wi-Fi
- Fitness Center Access
- Complimentary On-Site Parking
Do rooms have private restrooms?
Yes, every room, and suite at Canoe Place Inn includes its own private bathroom for your comfort and convenience.
Are there cots or cribs available for infants?
Cribs are available upon request. Rollaway beds can also be arranged for select room types, based on availability.
Accessibility
Accessible suites are available within our Inn via a conveniently located elevator, and one of our restored cottages is one-level and accessible without steps.
Are there accessible bathrooms available?
Yes
What is your cancellation/deposit policy?
Cancellation policy varies by season, please see your confirmation email for more details.
Rates & Deposit
Room rates are subject to applicable sales and local taxes. All reservations require a credit card deposit of 50% of the stay due at the time of booking. The remaining balance will be charged upon arrival.
How can I modify or cancel my reservation?
We’re happy to help! To modify or cancel your reservation, please email our reservations team at guestservices@canoeplace.com.
Do you have an early departure fee?
Yes, an early departure will incur a one-night penalty.
Is my ID/passport required at check-in?
Yes, a valid ID or passport is required at check-in.
Is there an age requirement to check into a room?
Yes, guests must be 18 or older to check into a room.
Do you have connecting rooms?
A limited number of connecting rooms are available upon request.
GROUPS & EVENTS
Are there meeting or event spaces available?
Yes, we offer a variety of beautiful spaces for every type of occasion — from weddings, holiday parties, and corporate retreats to photo shoots, engagements, brand activations, showers, and more.
To learn more about hosting your event at Canoe Place Inn, please visit our Meetings & Events page.
How can I arrange a meeting or event at your hotel?
Please fill out the event inquiry form on our Private Evenings & Weddings page.
Are group rates available?
Group rates are available. Our Events Team can connect you with our Group Sales department to assist with booking a room block for your event or gathering.
Inquire about group rates and room blocks via our Event Request Form.
Is outside catering allowed?
Outside catering is not permitted. All food and beverage services are provided exclusively by Canoe Place Inn to ensure the highest quality and experience for your event.
AMENITIES
Is there a fitness center on-site?
We have a fully equipped fitness center available exclusively for guests, open 24/7.
Is there a business center on-site?
While we do not have a traditional business center, our team is happy to assist with printing, scanning, and other business needs upon request.
Is there a pool? What are the hours?
Yes, we have a heated, outdoor pool for guests to enjoy from May to October. Pool hours are typically from 8am to dusk, though hours may vary seasonally.
Is there a spa on site? What are the hours?
We’ve partnered with Sommet Beauty to provide a full-service spa experience, including massages, treatments, and wellness services. Check our Spa page for hours and to schedule your appointment.
Is there on-site laundry?
Yes, laundry is available on-site.
TRANSPORTATION
How do I get there?
Please visit our Getting Here page for directions by car, train, bus, ferry, helicopter, or seaplane.
What are the cross streets?
We are located on the northwest corner of Montauk Highway (NY‑27A / East Montauk Highway) and Newtown Road.
Does the hotel provide transportation?
Courtesy Vehicles for Transportation (seasonal): Available by request and will travel within a 6-mile radius of the hotel on a pickup/drop-off basis. Reservations are on a first-come, first-serve basis. Please contact the Front Desk at Canoe Place via email at guestservices@canoeplace.com or by phone at 631.763.6300 prior to your stay to confirm availability.
Do you have on-site parking?
Yes, on-site parking is available.
Is there a valet?
Valet services are seasonal – please check with our concierge team ahead of your visit.
FOOD & BEVERAGE
Is there a restaurant on site?
Yes, our restaurant offers seasonal American cuisine with locally sourced ingredients. Visit the Dining page on our website for hours, menus and seasonal offerings.
What are the hours of the restaurant?
Our hours vary seasonally. Visit the Dining page for the most up-to-date hours.
Is in-room dining or room service available? What are the hours?
Yes, in-room dining is available, with hours that vary seasonally. For the most up-to-date times and menu options, please ask the concierge—they’ll be happy to assist.
ACTIVITIES & ATTRACTIONS
Are there any outdoor activities for guests?
During the summer season, we offer weekly outdoor yoga on our lawn in partnership with Doza Yoga. Visit our Events Calendar for current class times and details.
Beyond the Inn, there’s always something to enjoy year-round — from beach days to crisp winter walks. Explore nearby hiking trails, or spend your day on the water kayaking, paddleboarding, surfing, fishing, or boating. Our team is always delighted to share seasonal recommendations to help you make the most of your stay.
What are nearby attractions?
There’s something for everyone nearby! Enjoy local beaches, visit art galleries and museums, shop charming boutiques, savor dining at nearby restaurants, or catch a show at a local theater. Our team is happy to offer recommendations to help you plan the perfect day.
PETS
Are pets allowed on the property?/What is your pet policy?
One dog up to 45 pounds are welcome in select accommodations. Pets may not be left alone in guest rooms and must be leashed (or held) in all common areas of the property. Pets are not allowed in the hotel’s restaurants, bars, fitness center, spa, and pool area.
A nightly, non-refundable rate of $75 will be assessed as a dog cleaning fee. A $500/night fee will be assessed if pets are brought to the Inn, not reserved in a pet-friendly room, AND/OR exceed the 45lb limit. Please contact our Guest Services team for more information via email at guestservices@canoeplace.com or by calling the Main Inn at 631.763.6300.
Do you have pet free rooms for those with allergies?
Yes! We offer pet-free rooms for guests with allergies. Just let us know when booking, and we’ll make sure your stay is comfortable and worry-free.
How far do you have to walk to take your pet out?
Please refer to the property map upon booking—our pet relief area is conveniently located just a few steps from the rooms, so your furry friends can enjoy some fresh air with ease.
Do you have pet sitting or dog walking services?
We don’t offer pet sitting or dog walking services on property, but our team is happy to recommend trusted local providers to help care for your furry friends.
CONCIERGE
I want flowers, chocolates, champagne, gifts etc sent to the room. How do I do this?
To arrange special surprises, please inquire with our Concierge Team at guestservices@canoeplace.com.
Can you recommend local attractions and restaurants?
Yes, our team can send over recommendations for surrounding neighborhoods, including attractions, dining, and suggested itineraries to help you make the most of your visit.
LOCAL ATTRACTIONS / EVENTS
What are some of the best beaches in Hampton Bays, NY?
Ponquogue Beach, Tiana Beach, and Meschutt Beach
What are some outdoor activities near The Canoe Place Inn?
Beaches, hiking trails, kayaking, paddleboarding, surfing, fishing, or boating, and more.
What are some free things to do in the area?
pend the day at the beach, soaking in the ocean air and coastal calm. Nature lovers can explore nearby treasures like Quogue Wildlife Refuge, Montauk’s bluff trails, and local county preserves.
For easy sightseeing, wander scenic harbors in Sag Harbor and Montauk, stroll charming village streets, and explore local town centers. Many towns also host free seasonal events, including outdoor concerts, art shows, gallery openings, farmers markets, and community festivals.
For personalized recommendations and the latest free events during your stay, please email our reservations team at guestservices@canoeplace.com.
What are the best restaurants/places to eat in Hampton Bays, NY?
Start your dining experience at Good Ground Tavern, featuring seasonal dishes inspired by the East End. Visit our Dining page for menus and reservations.
Nearby, enjoy Canal Café for casual waterside dining, Amalfi Kitchen for Italian classics, Rumba, Cowfish, and Edgewater for fresh seafood, and cocktails and sunset at Oakland’s, a Hampton Bays favorite.
What are some fun family activities on the East End?
Families will find plenty to enjoy together in the Hamptons. Spend the day building sandcastles at the beach, biking along scenic paths, or exploring nature trails at places like Quogue Wildlife Refuge and local preserves.
For curious young minds, the Children’s Museum of the East End and the South Fork Natural History Museum offer hands-on exhibits and interactive experiences designed to spark curiosity and delight explorers of all ages. Movie lovers can catch a family-friendly film at local favorites like Sunset Theater and Southampton Playhouse.
For a creative outing, Veme Studios in Greenport is a charming destination where kids and adults alike can enjoy hands-on workshops and browse playful gifts and unique homewares that spark imagination. Seasonal fairs, outdoor movies, and community festivals also offer fun for all ages.
For tailored family-friendly recommendations during your stay, our concierge team is happy to assist.
Where are the best towns to go shopping?
The Hamptons and North Fork offer a charming mix of boutiques, galleries, and specialty shops, with several standout towns for shopping.
Southampton is known for its refined boutiques and well-curated fashion along Main Street and Jobs Lane, blending classic brands with stylish local shops.
Sag Harbor offers an eclectic, artsy vibe, where historic streets are lined with independent boutiques, designer stores, and unique gift shops near the harbor.
East Hampton is a premier shopping destination, featuring luxury brands, coastal lifestyle boutiques, and beautifully curated home and gift shops along Newtown Lane and Main Street.
Westhampton Beach has a friendly, walkable main street filled with casual fashion boutiques, home goods shops, and locally loved specialty stores.
For a charming day trip, Greenport on the North Fork offers a creative, small-town shopping scene with artisan boutiques, lifestyle shops, and one-of-a-kind finds along its harborfront streets.
What are some of the best Hamptons and North Fork events?
The Hamptons and North Fork host a vibrant calendar of events throughout the year, celebrating film, food, music, art, and local culture.
Signature highlights include the Hamptons International Film Festival in October, a beloved cultural event featuring premieres and filmmaker conversations, and the Hampton Classic Horse Show in late summer, a world-class equestrian competition and social tradition in Bridgehampton.
Throughout the year, visitors will also find outdoor concerts, gallery openings, harbor festivals, and live performances. Local vineyards and breweries regularly host tastings, live music, and seasonal gatherings, while many hotels and resorts offer thoughtful programming, from wellness classes and culinary events to live entertainment and special celebrations.
