DETAILS & POLICIES
Below are some of the most common topics we’re asked about by guests, as well as our standard policies. Should you have a more specific question, please don’t hesitate to contact us at firstname.lastname@example.org.
Reception & Arrival
Hotel guests are invited to enter the property via the motor court on the Montauk Highway side of the Inn. An attendant will valet your vehicle there and direct you toward our lobby for check-in.
Check-in for suites and cottages is 4:00pm. Standard check-out is 12:00pm daily. Please contact the front desk to discuss late check-out requests.
Dogs up to 30 pounds are welcome in select guestrooms and cottages. Pets must be leashed (or held) in all common areas of the property, but are not allowed in the hotel’s restaurants, bars, fitness center, spa and pool area. We will provide dog beds, dog bowls, treats. A nightly, non-refundable rate of $75 will be assessed as a dog cleaning fee.
The Canoe Place pool and poolside lounge areas are for use by Inn and Cottage guests only and are open daily in season from 8:00am until 7:00pm. Poolside food and beverage service is provided from 11:30am until 4:30pm.
High-speed internet is available wirelessly across the property and complimentary for all registered guests.
Valet parking is provided free of charge to all registered hotel guests. Those visiting the property for dinner or spa treatments may also use valet services.
Deposits are fully refundable until 21 days prior to arrival. No modifications within 21 days of arrival are allowed and cancellations within 4-21 days of arrival forfeit deposit. Within 3 days prior to check in, full amount of stay is forfeited.
Rates & Deposit
Room rates are subject to applicable sales and local taxes. All reservations require a credit card deposit of 50% of stay due at time of booking. The remaining balance will be charged upon arrival.
Accessible suites are available within our Inn via a conveniently located elevator, and one of our restored cottages is one-level and accessible without steps.
(effective May 1, 2022)
WHAT PERSONAL INFORMATION DOES CANOE PLACE COLLECT?
We collect Personal Information from our Site in order to provide you the best support and service possible. The type of Personal Information we collect will depend upon what we will need in order to provide you with the particular service or stay you are interested in. In the case of prospective guests and prospective employees, the information requested on our registration form includes some or all of the following: name and address, age or date of birth, email address, occupation, employment information, telephone number, educational background and Social Security/national insurance number. Those interested in employment at Canoe Place, may be asked for the following additional Personal Information: credit checks, background checks and employment verification. Where required, we will obtain your consent before undertaking these checks. Once a candidate accepts a position, the candidate may be asked to complete further online details. This may include an invitation to self-identify ethnicity or race. This information is only collected to meet government reporting requirements and the provision of this information by candidates is voluntary.
USAGE TRACKING: USE OF IP ADDRESSES
An IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet. Web servers, the main computers that serve up web pages, automatically identify your computer by its IP address. As permitted under applicable law, we collect IP addresses for the purposes of system administration, gathering and analyzing aggregated information, creating a better experience for users and auditing the use of our site. We do not normally link IP addresses to anything personally identifiable, which means that your session will be logged, but you will typically remain anonymous to us. We will seek to link your IP address when we feel it is necessary to protect this site and other users from criminal activity. Please see the section on Use of “Cookies.”
USE OF “COOKIES”
WHAT INFORMATION DO WE SHARE OR DISCLOSE?
As a general rule, we will not disclose Personal Information except when we have your permission or under special circumstances, such as when we believe, in good faith, that the law requires our disclosure. We may also disclose Personal Information for business operations as described below. We do not commercialize or share your Personal Information with third parties, unless:We limit access to Personal Information to employees who we believe reasonably need to receive such information to provide our services or in order to do their jobs, and we take the precautions we deem reasonable to protect the security of users’ Personal Information. We also work very hard to ensure that our employees are aware of the sensitivity of the data submitted to us and that they handle it with care, being careful not to allow any improper access by third parties. However, as in many computer systems, internet applications and software programs, unauthorized use, failure of hardware or software, etc. may be unintentionally injurious to the confidentiality of users’ Personal Information.