DETAILS & POLICIES
Below are some of the most common topics we’re asked about by guests, as well as our standard policies. Should you have a more specific question, please don’t hesitate to contact us at hello@canoeplace.com.
Reception & Arrival
Hotel guests are invited to enter the property via the motor court on the Montauk Highway side of the Inn.
Check-in/Check-out
Check-in for suites and cottages is 4:00pm. Standard check-out is 12:00pm daily.
RESORT FEE
Canoe Place Signature Amenities: The little touches that make your stay exceptional.
A Resort Fee of 5% of your total stay is charged to each room which provides amenities to help you unwind. Amenities include:
Courtesy Vehicles for Transportation (seasonal): Available by request and will travel within a 6-mile radius of the hotel on a pickup/drop-off basis. Reservations are on a first-come, first-serve basis.
Complimentary Valet Parking (seasonal): Available from 7:00am until 11:00pm daily. Hotel guests will receive a text message from the valet and can request their vehicle on a first come first serve basis. Those visiting the property for dinner or spa treatments may also use valet services.
Fitness Classes (seasonal): Yoga and Pilates are offered in the Pavilion, please check in with the front desk for schedule and sign up. Our Fitness Center is on the lower level, outfitted with state-of-the-art equipment, and open 24 hours a day. Access for guests is complimentary.
Complimentary Continental Breakfast
Complimentary Wi-Fi
Fitness Center Access
Complimentary On-Site Parking
Pets
1 dog up to 30 pounds are welcome in the Gabled Room, Garden-Level Room (Accessible), and 1-Bedroom Cottage. Pets may not be left alone in guestrooms and must be leashed (or held) in all common areas of the property. Pets are not allowed in the hotel’s restaurants, bars, fitness center, spa and pool area. We will provide dog beds, dog bowls, treats. A nightly, non-refundable rate of $75 will be assessed as a dog cleaning fee. A $500/night fee will be assessed if pets are brought to the Inn, not reserved in a pet-friendly room, AND/OR exceed the 30lb limit.
Internet
High-speed internet is available wirelessly across the property and is complimentary for all registered guests.
Cancellation
Cancellation policy varies by season, please see your confirmation email for more details.
Rates & Deposit
Room rates are subject to applicable sales and local taxes. All reservations require a credit card deposit of 50% of the stay due at the time of booking. The remaining balance will be charged upon arrival.
Accessibility
Accessible suites are available within our Inn via a conveniently located elevator, and one of our restored cottages is one-level and accessible without steps.
Site Privacy
(effective May 1, 2022)
This site Privacy Policy applies to the canoeplace.com website (“Site”) and its affiliates and subsidiaries (referred to herein as “we”, “us”, or “our”) and applies to information and services provided by us in the United States. The Canoe Place team and all of its partners recognize the importance of protecting the privacy of individual-specific information (“Personal Information”) collected from and about our Site users (referred to as “you” or “your” in this Privacy Policy). This Privacy Policy describes what Personal Information we gather, how it is used and how you can correct, change and limit our use of it. We make every reasonable effort to provide you as much control over your Personal Information as possible to preserve your privacy, while still allowing us to utilize that Personal Information to provide you the most hospitable and personalized service possible. In some instances, and in particular, if you are asked to submit details through this site, you may be requested to agree to additional terms regarding our use of your Personal Information, and those additional terms will apply in that situation. This Privacy Policy constitutes an integral part of our Site’s Terms of Use and is subject to the provisions thereof, including with respect to Limitation of Liability and governing law. We encourage you to read this Privacy Policy before you send or share Personal Information with us or use our Site and to read it again when you return to it.
WHAT PERSONAL INFORMATION DOES CANOE PLACE COLLECT?
We collect Personal Information from our Site in order to provide you the best support and service possible. The type of Personal Information we collect will depend upon what we will need in order to provide you with the particular service or stay you are interested in. In the case of prospective guests and prospective employees, the information requested on our registration form includes some or all of the following: name and address, age or date of birth, email address, occupation, employment information, telephone number, educational background and Social Security/national insurance number. Those interested in employment at Canoe Place, may be asked for the following additional Personal Information: credit checks, background checks and employment verification. Where required, we will obtain your consent before undertaking these checks. Once a candidate accepts a position, the candidate may be asked to complete further online details. This may include an invitation to self-identify ethnicity or race. This information is only collected to meet government reporting requirements and the provision of this information by candidates is voluntary.
USAGE TRACKING: USE OF IP ADDRESSES
An IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet. Web servers, the main computers that serve up web pages, automatically identify your computer by its IP address. As permitted under applicable law, we collect IP addresses for the purposes of system administration, gathering and analyzing aggregated information, creating a better experience for users and auditing the use of our site. We do not normally link IP addresses to anything personally identifiable, which means that your session will be logged, but you will typically remain anonymous to us. We will seek to link your IP address when we feel it is necessary to protect this site and other users from criminal activity. Please see the section on Use of “Cookies.”
USE OF “COOKIES”
Cookies are pieces of information that a website transfers to an individual for record¬keeping purposes. Cookies make web surfing easier for you by saving your preferences while you are at our site. The use of cookies is an industry standard, and as such, you will find them at most major websites. By showing how and when users use a site, cookies help us see which areas are popular and which are not. Many improvements and updates to the site are based on such data as total number of visitors and pages viewed. This information is most easily tracked with cookies. We use the information from cookies only to provide services better tailored to your needs and for the protection of our Site and users from potential harm. We never save passwords or credit card information in cookies.
We use persistent tracking cookies on our Site which are cookies that stay in your web browser between visits. These cookies can also be used to show us which sites you have visited before entering our site and which sites you may go to if you leave, especially if you access the registered user parts of this site by using your social media log-in credentials. We use these to capture analytical information about our visitors that helps us to improve the performance of our Site and create a better experience. These cookies allow us to recognize and count the number of visitors, to provide content related to a prior visit to the Site, to see how visitors move around the site and the products and services they are interested in when they are using it and to see what other types of products and services they may be interested in. This helps us to improve the way our Site functions, for example by making sure users are finding what they need easily. We may also use cookies which allow us or third parties to advertise our products and services on websites that you access after you have visited our site. You may also see advertisements from us if other websites you visit capture through a cookie that you have been on our Site. These ad preference cookies are often used by search engine sites. Our cookies can be disabled as indicated below. To prevent this advertising, you may also need to review the cookies disabling information on the other sites you visit. Most browsers are set up to accept cookies, but if you want to change your preferences, you can do so through browser settings. You may also limit the information we gain from certain cookies by logging directly into the registered areas of this site rather than by logging in by using your social media log-in credentials. Please remember that our cookies are often used to give you certain functionality and without them you may not be able to use some of our Site. You can also remove cookies that have already been set in your browser via your browser settings.
WHAT INFORMATION DO WE SHARE OR DISCLOSE?
As a general rule, we will not disclose Personal Information except when we have your permission or under special circumstances, such as when we believe, in good faith, that the law requires our disclosure. We may also disclose Personal Information for business operations as described below. We do not commercialize or share your Personal Information with third parties, unless:We limit access to Personal Information to employees who we believe reasonably need to receive such information to provide our services or in order to do their jobs, and we take the precautions we deem reasonable to protect the security of users’ Personal Information. We also work very hard to ensure that our employees are aware of the sensitivity of the data submitted to us and that they handle it with care, being careful not to allow any improper access by third parties. However, as in many computer systems, internet applications and software programs, unauthorized use, failure of hardware or software, etc. may be unintentionally injurious to the confidentiality of users’ Personal Information.
